Refund policy
We want you to actually wear these, not wonder about them. That is why every order is covered by our 90-day guarantee.
Free size exchange
If the fit is not right, we will exchange your item for another size at no cost to you. Email contact@cellumove.space with your order number and the size you need. You do not need to pay a restocking fee, and we do not charge you for the replacement shipping.
How to start a return or exchange
- Email contact@cellumove.space with your order number and a short note about what is wrong.
- We reply with return instructions. Please wait for those instructions before sending anything back — parcels returned without them can be delayed.
- Once your return is received and checked, your refund is issued to the original payment method.
Refund timing
Refunds are approved within 3 business days of us receiving your return. After approval, your bank or card issuer typically needs a further 5–10 business days to post the money to your account. That last step is out of our hands.
Hygiene and condition
These are compression garments worn next to the skin. Items must be returned in a clean, odour-free condition, with any hygiene liner still in place where one was supplied. This does not limit your statutory rights, and it does not apply to items that arrived faulty.
Faulty or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, tell us within 30 days and send a photo. We will replace it or refund it in full, including any return postage. You will not be asked to pay for our mistake.
Items we cannot refund
- Gift cards.
- Items returned after the 90-day window without prior agreement.
- Items returned in an unsanitary condition (see above).
Cancelling an order
Orders can be cancelled free of charge until they are dispatched. Once a parcel has left our warehouse it must be handled as a return.
Contact
Cellumove is operated by PAMHUN LLC.
Email: contact@cellumove.space
Website: cellumove.space
We answer every email, usually within one business day.